Refund policy

Return & Refund Policy

At Cronic™, we strive to ensure you love every purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging
The product must be in the same condition that you received it
Proof of purchase (order confirmation or receipt) is required

Non-returnable items:

Opened or used beauty products
False lashes, press-on nails, or makeup items once opened (for hygiene reasons)
Items purchased during clearance or sale

Damaged or Incorrect Items:

If you receive a damaged, defective, or wrong item, please get in touch with us within 48 hours of delivery with:

Your order number
Clear photos/videos of the issue

We will arrange a replacement or refund at no extra cost.

Refund

Once your return is received and inspected:

You will be notified of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 20-30 business days

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Shipping charges are non-refundable

Order Cancellations

Orders can be cancelled within 8 hours of placing the order
Once shipped, orders cannot be cancelled

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Contact Us

For any return or refund queries, reach out to us at: cronicbeauty.india@gmail.com